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Refund Policy

Last Updated: 13 August 2025

We want you to be delighted with your Vivi Vie Jewellery purchase. If for any reason you are not completely satisfied, you may return your item for an exchange or refund in accordance with the policy below.

Returns

  • You have 14 days from the date you receive your order to notify us that you wish to return it.

  • Items must be unused, unworn, and in their original packaging with all tags attached.

  • For hygiene reasons, we cannot accept returns of earrings unless they are faulty.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–7 business days.

  • Original shipping charges are non-refundable unless the item was faulty or incorrect.

Exchanges

  • If you wish to exchange an item for a different style or size, please contact us within the 14-day return period.

  • Exchanges are subject to stock availability.

Faulty or Incorrect Items

  • In the rare event you receive a faulty or incorrect item, please email us at

    viviviejewellery@gmail.com

    with your order number and photographs of the product.

  • We will arrange a replacement or a full refund, including postage costs.

How to Return an Item

  1. Email us at  

    viviviejewellery@gmail.com

    with your order number and reason for return.

  2. Securely package your item(s) to avoid damage in transit.

  3. Send your return to:
    Vivi Vie Jewellery
    67A George's Street Upper, Dún Laoghaire, Dublin, A96 YH51

We recommend using a tracked postal service, as we cannot be held responsible for items lost in transit.

 

Shipping Policy – Vivi Vie Jewellery

Last Updated: 12th Aug 2025

We aim to deliver your Vivi Vie Jewellery order quickly and securely. Please read below for details on our shipping process, delivery times, and costs.

Processing Time

  • Orders are typically processed and dispatched within 1–3 business days.
  • During busy periods (holidays, promotions), dispatch times may be slightly longer.

Delivery within Ireland

  • Standard delivery: 2–5 business days after dispatch.
  • All orders are sent via An Post or a tracked courier service.

International Delivery

  • Standard international delivery: 5–15 business days after dispatch, depending on the destination.
  • Please note that international orders may be subject to customs duties and taxes, which are the buyer’s responsibility.

Shipping Costs

  • Ireland: Flat rate €5
  • EU: Flat rate €9
  • Rest of World: Contact Us Please

Order Tracking

  • Tracking details will be provided via email once your order has been dispatched.

Delays

We are not responsible for delays caused by customs clearance or courier issues, but we will do our best to assist in resolving them.

 

Privacy Policy – Vivi Vie Jewellery

Last Updated: 13th August 2025

At Vivi Vie Jewellery, your privacy matters to us. We are committed to protecting your personal information and being transparent about how we use it. This Privacy Policy explains what data we collect, how we use it, and the choices you have.

By visiting our website or making a purchase, you agree to the terms described below.


SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, we collect personal information you provide such as your name, billing/shipping address, and email address.

When you browse our store, we also automatically receive your computer’s Internet Protocol (IP) address, which helps us learn about your browser and operating system.

If you opt in, we may send you emails about our store, new products, and other updates.


SECTION 2 – CONSENT

How do you give consent?
When you provide personal information to complete a transaction, verify your credit card, place an order, arrange for delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific purpose only.

If we request your information for a secondary purpose (like marketing), we will either ask you directly for consent or provide you with an opportunity to opt out.

How do you withdraw consent?
If you change your mind after opting in, you may withdraw your consent at any time by contacting us at viviviejewellery@gmail.com or by post at:

Vivi Vie
67A George's Street Upper, Dún Laoghaire, Dublin, A96 YH51 Ireland

SECTION 3 – DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms of Service.


SECTION 4 – SHOPIFY

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s secure data storage, databases, and applications, behind a firewall.

Payment Security:
If you choose a direct payment gateway, Shopify stores your credit card data encrypted to PCI-DSS standards. Once your transaction is complete, payment data is deleted unless needed for legal or accounting reasons.

All direct payment gateways follow PCI-DSS standards, which ensure secure handling of credit card information. For more, see Shopify’s Privacy Policy.


SECTION 5 – THIRD-PARTY SERVICES

We share your information only with trusted service providers (such as payment processors and couriers) to complete your transactions.

Some providers may be located outside your country. If you proceed with a transaction involving such services, your data may be subject to the laws of that jurisdiction.

When you leave our store’s website or are redirected to a third-party site, this Privacy Policy no longer applies.


SECTION 6 – SECURITY

We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, or unauthorised access.

If you provide us with credit card details, they are encrypted using SSL and AES-256 encryption. While no method of transmission over the Internet is 100% secure, we comply with PCI-DSS requirements and widely accepted security practices.


SECTION 7 – COOKIES

We use cookies to enhance your browsing experience. Examples include:

  • _session_id – Tracks your session on the site.
  • _shopify_visit – Records number of visits.
  • cart – Stores items in your cart.

You can disable cookies in your browser settings, but some features may not function properly.


SECTION 8 – AGE OF CONSENT

By using this site, you confirm that you are at least the age of majority in your country of residence or have given consent for a minor dependent to use this site.


SECTION 9 – CHANGES TO THIS POLICY

We may update this Privacy Policy at any time. Changes take effect immediately when posted. If significant changes are made, we will notify you here.

If our store is acquired or merged with another company, your information may be transferred to the new owners to continue providing services.


Questions or requests about your personal information?
Contact our Privacy Compliance Officer at viviviejewellery@gmail.com or by mail at:

Vivi Vie
67A George's Street Upper, 

Dún Laoghaire, 

Dublin, A96 YH51

Ireland